More often than not I dread going to Walmart, but this location was clean and not insanely crowded at 3pm on a Saturday, which amazed me. They also had a lot of items I haven't seen at other local locations. Even though it's a little bit farther than several other Walmart stores, I definitely think I'll be shopping here for the foreseeable future.
This has been my neighborhood Walmart for the last 4 years and generally I have no complaints. I usually find what I'm looking for, the produce selection is not amazing, but fair, and employees are pleasant. I usually LOVE Grocery Pick Up and have been using it weekly for at least the last 5 years at various Walmart locations. It's usually quick and convenient (usually in and out in 10 minutes) and some of the employees even know me by name because I'm here so frequently, which is a nice feeling. But a few times in the last couple of months I have waited 30 minutes to an hour+ (including today, currently an hour and 10 minutes and still waiting) for my order to be delivered to my car. The direct number to Grocery pickup is posted, but is not always answered. When I called today after waiting 15 minutes with none of the 5 other cars receiving their groceries either, it was answered and I was told 10 more minutes. An employee came out with a ton of baskets, but they didn't seem to match any of the cars that were waiting. I called the main Walmart line and got no answer. I walked in to the store to talk to a manager (a whole issue in itself to get to speak to her) and was told she sent extra cashiers to help in Grocery Pick Up. I have now been sitting here for over an hour. I don't blame the employees. I think they're doing the best they can. Here's what I want Walmart to know: If you can't truly provide a service that is convenient as you claim it to be, then don't offer it OR find a way to communicate that there are delays and estimated time frames of the delays. I could have done my own grocery shopping in less time than I've been waiting for them to be delivered. I DO hold management accountable. They should be working beside their employees if they are in the weeds and/or communicating (ie going car to car or making calls) to inform customers of what's going on. I gave 2 stars because a few employees I've spoken to were very apologetic and kind, however others didn't make me feel like a priority. A response from Walmart management would be greatly appreciated.
I hadn't shopped at a Walmart in nearly 20 years before shopping at the location. The curbside pickup is game changer. Whether I need groceries, or other items, I love that I can shop online and just pick them up. They have a great variety of items. For grocery pickup, I usually have a good experience with fresh items, but the few incidents I've had where something wasn't quite right, it was really easy to address on the app. Overall, very happy with this location.
If I could give zero stars, I would. I wanted to write a review that happened this morning 8/21/2022. My parents and I don't normally shop at this Walmart but because we were in the area, we decided to go in and grab a few things. My mom wanted to look around in the shoe department and naturally, my dad, who is in his late 70s and disabled due to bad knees, sat down where they have their seating benches to try on shoes. The manager of the shoe department, Joanna, saw him sitting there and pestered, then demanded he leave and was "not allowed to sit there." When my dad asked her why, she replied "You just can't sit there." He said that if someone were needing a seat, he would absolutely get up for them, but he didn't see anyone around that would. There was no one else shopping in that department nor was he in the way if anyone needed to walk past. He asked to see the manager and when she replied "I'm the manager" he said, "no, I mean the Store Manager." She replied "Well he's not in." My mom came back to see what the problem was, and Joanna said he couldn't sit there because of the traffic. My mom goes "What other people are walking here? There's no one else. Besides, he is disabled, why is this a problem?" Joanna did not say anything and just left. I cannot believe Walmart hires racist employees that mistreats handicapped customers. If employees like her continue to treat customers like my dad, that's just a lawsuit waiting to happen. My dad was minding his own business while my mom was shopping only to be berated by a Walmart employee. It is a customer service job. If you don't like it, no one is forcing you to stay. This was absolutely unnecessary and unacceptable situation that should have never happened.
This Walmart is always providing valuable customer service regardless of anyones race, gender, background or culture 7/07/2022
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