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Our little Lola has enjoyed all the benefits of being a VCA Member for years and although we use and enjoy the benefits normally throughout the year, we were surprised the benefits also extended to after hours urgent care when Lola had an unexpected illness on a Saturday. The icing on the cake was our experience at VCA Urgent Care Addison!! What an AMAZING EXPERIENCE! The facility is a doctors office that puts my human doctors office to shame! Beautiful facility!! Dr. Anderson, Courtney, Ellie, and the entire team focused their attention on our Lola and demonstrated a true caring passion in making sure she was comfortable and taken care of, all the while making sure we had all our questions answered. The treatment and prognosis was spot on!! Lola was feeling better quickly and has been great for 5 days now!! Can’t say enough good things about these people!!’ Thank you TEAM and special Thanks to Dr Anderson. She is truly an AWESOME person and even a better Veterinarian!! Let us know how you can be Lola ‘s PCP!!! 💜
Leaving a review based on my experience in September 2024: The hospital was great with very friendly nurses and very quick to respond in our emergency. I had found a stray (Penelope) who I was trying to get back to full health and this was a recommended vet when she wasn't able to use the restroom on her own. Unfortunately, after lots of medications and testing, she wasn't getting better and, for her quality of life, it was necessary she needed to be put down. The doctors walked us through what the process would be and gave us the time we needed to spend with her. My only negative was, to the doctor who administered the euthanasia, please let the "mom or dad" stand face-to-face with their animal, not behind, and don't speak as if you're the animal in this situation. As I was already questioning, "will this be painless for her", "will it be fast", "will she be aware", and all other questions going through my head. It really haunts me still when you narrated as if you were voicing her, "Mom, I feel funny." and then she passed. I couldn't tell you at the time how inappropriate that felt because I had to process the more important loss. You'll obviously use professional judgement in each situation but please, never talk as if you're the animal in this situation again.
I took my pit mix here on a Sunday, she was scratched in the eye by my cat. The staff were so nice and helpful and that was comforting considering the condition our pup was in. The doctor was able to put us in touch with an eye specialist same day and also gave some medication to help ease some of our girls pain. The doctor followed up with us the following day to check on our pup and I just thought that was so kind. They truly have your pets best interest at heart at this hospital.
I took my 1 year old dog, Tucker in because he got hurt playing with a stick that had stabbed and cut underneath his tongue. They were personable, and very caring towards Tucker. They gave a reasonable itemized quote for the visit and proceeded with treating Tucker as soon as possible, especially on a weekend in the afternoon. I appreciate the staff members and Vet doctor for checking us in such short notice. Facility is very aesthetic and clean. I would take Tucker back (if needed) and recommend this emergency hospital. VCA also has a care plan for pets that’s really reliable for such visits as this. I’m so planning to enroll Tucker today. Hope this review was helpful.
I’ve been going to VCA for many years. They’ve always taken great care of my cats! My cat loved this location. It is very new, spacious, and clean. We were able to get seen very quickly. The doctor and staff were so nice and compassionate. They were able to treat my cat. Thank you!!!