The UPS Store

4145 Belt Line Road, Suite 212, Addison, TX 75001

About The UPS Store

3.8 / 5

from reviews

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    Miquela Davis
    -
    June 17, 2021

    Store 2257 takes the win! I enjoy working all staff at your location, but more importantly Terrence and Brianna. They always greet me with a smile, and provide excellent customer service. Brianna you do an excellent job on provided consistent quality, and always remaining flexible and professional. Thank you all. :-)

    LeAnn Roberts
    -
    April 13, 2021

    Usually this store has worked well for me. Today, there is currently no mask mandate in place in our location in Texas. My husband did the research ON THE CDC WEBSITE- their study found that mask wearing only reduced the *growth* of the curve by 1.8%. It did not reduce the cases by 1.8%, but only the growth rate of cases, and not even by 2%! Despite what the big blurbs on the cdc page say, the data says that mask wearing does virtually nothing to prevent the spread of Covid. So I walk into this ups store to deliver some Amazon returns. The 2 employees quickly ask me to wear a mask. I said I'll keep my distance. I placed the items on the counter with my phone and return code ready to scan and backed up. One of the employees offered me a new mask. I said "no thank you, I don't need it." He replied that they can't do business with me without a mask. I politely said "thank you, I'll go somewhere else" and left. My son even asked why I said thank you when they wouldn't help me. I told him that we don't have to be rude when we disagree. I'm sure the employees are following orders. However, if the concern is for safety, then keeping my distance should have sufficed. That actually works better than masks anyway. I feel it's a control issue more than safety at this point, and I won't do business at stores that are taking that stance.

    Ezra Chairez
    -
    April 13, 2021

    Seriously the best customer service I’ve had in years. Took a look at the name tag, too. Terrence, you deserve a raise sir! 👏

    D Balderas
    -
    March 15, 2021

    I have never been to a ups store and Terrance was so fast and amazing and professional It was breathtaken!!! Please appreciate this individual who deserves a well payed raise and had me in and out. On my lunch break. Pure

    Christina Belleta
    -
    January 29, 2021

    My favorite store. Everyone here is so kind & helpful. Terrence is the person who I’ve worked with the most & he is very welcoming. Offers great customer service, as well as gets you in & out.

    The UPS Store

    Our Address

    4145 Belt Line Road, Suite 212, Addison, TX 75001

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