The two meals we received were accurate and ordering in the drive up area was not a problem. Our issue was the closed dinning room at 6pm on a Friday. This seemed odd even in our current environment of “more services and less employees.” Since we were able to order through the drive up and received great service I still believe this is a good place to grab a meal to go.
Customer service here is terrible. The girl with the blue/green hair that took my order through the drive thru today was extremely inattentive and did not repeat my order back. I did not receive a receipt when my order was given and then she tried to act like she had already gave me a drink when she hadn’t and was just standing there looking crazy. My food was cold, beans smushed to the side of the container, taco barely had meat in it, just horrible. Smh now I see exactly why this location is always very empty. New staff and new management is very needed here or this place will not last long at all. All the employees that work here have bad vibes, they don’t even greet you. It’s like they do not want to be at work. I understand it’s fast food but it is also a place of business and service. I will not be going back to this place at all whatsoever.
I do know what's going on with this location. Since the upgrade service is slow, meals are cold, chips are stale, thing that should be included in the order is missing. I will just take the drive to the location on Monfort. Convenience is not always worth paying for....
$2.20 each for bean burritos that are, literally, 90% tortilla. They're out of Agua Fresca, they don't have cheesecake chimichangas, and when asked for cilantro, which they have on multiple items on the mBueno? was told they don't have any with a look of contempt. This is what my life has become? Getting judged by the 4pm shift of a miserly, broken taco bueno? Never again.
I'm changing my review; Staff has been stirring the bean crust back into the beans, and mixing the dried rice back into the rice. Please discard the crusty beans and rice and dont surprise us with 'hidden' things. Freshness is your selling point. Guacamole missing - possibly a shortage of avocados, but nobody said so.
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