Absolutely love walking into a Renaissance and knowing exactly the kind of ambiance and quality we come to expect and enjoy. We spent a few days here for a conference. The conference space was multipurpose ballrooms and it was secluded yet easily accessible to get to our rooms on breaks and they catered breakfasts and lunches to ease our groups impact on the rest of the hotel restaurants. The Starbucks however was a disappointment as they claimed to be a franchise that just doesn’t sell Starbucks coffee nor standard menu. That may not always be a bad thing for some but I fully expected to be able to use my Starbucks account there and was told it was not accepted. Otherwise we spent most of our nights in the huge lobby bar with our friends, enjoyed watching sports, and eating the marvelous food! You must try the Kim chee cauliflower! The only downfall was the wait time for the food but we kept ourselves entertained nonetheless. The hotel was very central to so many wonderful restaurants in the area within walking distance. A great stay overall!
The facility is nice as we're most of the staff. There's no room service, 3 of the 6 elevators were broken. The escalator broke(but it was fixed within an hour) They filled in the hot tub with cement after the remodel and removed the microwaves from the rooms (why?) They're still advertising an airport shuttle which no longer exists. Great food choices and a Whole Foods within waking distance It felt like they were not prepared for the size of our group. They were understaffed in the bar all weekend. Nice but overpriced
Covid has really taken its toll here. No valet parking available, restaurant is mediocre, wilting plants, and the entire place is understaffed. I am sure it’s due to the ravages of the virus. It’s a sad reflection of what used to be, should be but now what is. I feel sure they are struggling to do their best with what they have. I did have a decent burger, and the staff ( Lilly and Arthur) who did assist were GREAT! Hopefully the Renaissance will return to its glory days soon. It deserves a comeback! PS: I went there to meet a first time date from a dating site- the one BIG recommendation here is that it’s the only nice QUIET place to meet, get to know someone, and have a good conversation. You can enjoy a drink and have a nice meal! In this case I HIGHLY RECOMMEND The Renaissance if you want to avoid the typical noisy loud Addison spots!
Mary at the front desk was outstanding. She went above and beyond to help us with everything and made our stay amazing. There was another lady who got us another room when we asked for more beds. Room service was great as well. We highly recommend this hotel and will be back.
Don't forget to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking your hotel. This site will compare hundreds of hotel sites and normally will have rates a lot cheaper compared to others! You're welcome :)! This place is the best rated in the area. I've been coming here for a very long time. If you choose this place you for sure won't be disappointed. Incredibly clean hotel. Extremely stylishly designed. The location is great. Having free parking is a big plus. It contains starbucks. There are staff shortages due to Covid. They can't provide room service. If I come to Dallas again, I will stay at the same hotel again.
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