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I got 12 dollars off my dogs food by using the credit I had in the app. Good customer service. Had to return a harness. Was easy to track my previous purchase in the app. This location has the flavor of Blue Buffalo that I have be searching for the past few months to find. I haven't been able to find it at any of the Minnesota locations. My dog has an allergy to chicken so I was happy to find his food here.
I’ve been a loyal customer of PetSmart, bringing my poodle, who has a unique curly and thick coat, in regularly for grooming. He has never had fleas, and I ensure that he gets his monthly tick and flea treatments at home. However, during my most recent visit, a new groomer noticed some cat litter debris on his coat, which can mat quickly when it grows out. I informed her about his flea treatment, but she insisted I sign off on shaving him lower than usual. I agreed and initialed, trusting the process. To my surprise, I was charged extra for brushing and a tick and flea treatment—even though she shaved him down to the skin and there were no fleas present. When I expressed my concern, she said these charges were standard for all pets and that she did tell me about the treatment. This felt unnecessary and unfair, especially since my dog clearly didn’t need these treatments. I’m disappointed with how this situation was handled. I excepted that I was heard and understood when I said he did get his treatment. Lets hope no harm will come to him because of the overdose ticks and fleas he received.
Stay away from Petsmart their distribution center has some type I can’t think of the name of the moth but when you walk in Petsmart at the 3800 store here they have it on a display right when you walk in the door there’s moth all over the food. It’s on the shelf. They had it last year and they were still continuing to feed dogs this and it will make your dogs sick. Small dog could kill, you will have to take care of it out of your house. It’s gonna cost you hundreds of dollars and all of your dry food you have to throw away it’s horrific they are still doing this. I complained last year and as I see Petsmart, don’t care about pets at all.
Petsmart in Addison is Awesome!!! The staff is friendly, helpful and knowledgeable. I definitely recommend this place for all pet's needs and the salon. At the salon the staff are patient and super attentive. Definitely recommend Petsmart.
The cats in the back had almost no litter. I get they’re up for adoption but they can at least make sure they’ve got enough litter so they don’t step in their own stuff when they need to use the bathroom. One of out of four or five cats had a decent amount of litter.