I made a dedicated appointment time and yet my car wasn't taken in until 30 minutes later. Despite being one of the only people present, I had to wait an additional 40 minutes for them to do a simple tire rotation that should have taken less than 30 minutes as it usually does. No reassurance or communication was given during this time. I asked how much longer after a whole hour and was told that they were done and driving it out, but still had to wait an additional 10 more minutes with no additional communication. Also, every single one of the parking spots were filled so I was forced to park on the side of the curb. Not a great experience at all, so I will not returning to this location.
I had an appointment and when I showed up, the experience from 1st minute to last minute was excellent! Very kind, professional, but friendly workers there! I will be going back there! It took 40 minutes to change tires and replace 2 tires with new ones. I was very impressed! Thanks to the lady mechanic who worked on my car...!!!
Highly recommend! Honest fast and friendly
I haven't gotten my vehicle service here on several occasions. there fast professional and honestly some of the best hard working people. I would definitely recommend Pep Boys here in Addison
This is a great location! Some times are busier than other but that is at all shops. This place is focused on quality work! Very professional staff.
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