I made a dedicated appointment time and yet my car wasn't taken in until 30 minutes later. Despite being one of the only people present, I had to wait an additional 40 minutes for them to do a simple tire rotation that should have taken less than 30 minutes as it usually does. No reassurance or communication was given during this time. I asked how much longer after a whole hour and was told that they were done and driving it out, but still had to wait an additional 10 more minutes with no additional communication. Also, every single one of the parking spots were filled so I was forced to park on the side of the curb. Not a great experience at all, so I will not returning to this location.
I had an appointment and when I showed up, the experience from 1st minute to last minute was excellent! Very kind, professional, but friendly workers there! I will be going back there! It took 40 minutes to change tires and replace 2 tires with new ones. I was very impressed! Thanks to the lady mechanic who worked on my car...!!!
They damaged my vehicle just mounting the spare. Bent the drivers side door while working on the passenger side rear tire. How do you even do that ? Brought my vehicle to me and acted as if nothing was wrong. Not one staff member even appeared to care.
These boys did me right!! Wife went in after work with battery problems on a 2008 BMW 528i. They assessed the problem quickly and efficiently stated to her that the battery was overheating that wiring to the battery might be the issue but it was too hot for them to work on at that second since it was closer to the closing time they stated that they will have to keep it overnight and work on it first thing in the morning I called you to check on it they were recharging the battery when I spoke with them about an hour and a half later they called me stating that I didn't need to purchase a new battery and that my car was ready to pick up. All right for pick up I was very surprised when the gentleman told me that the work was free of charge all they did was recharge the battery and tighten up the wiring. I recommend this shop to anybody that's looking for honest work on their vehicle.
I haven't gotten my vehicle service here on several occasions. there fast professional and honestly some of the best hard working people. I would definitely recommend Pep Boys here in Addison
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