MainStay Suites Addison-Dallas

15200 Addison Rd Building A, Addison, TX 75001, USA

About MainStay Suites Addison-Dallas

3 / 5

from reviews

    Olandon Johnson
    -
    November 12, 2022

    The Mainstay Suites Addison-Dallas is the most disgusting extended stay my wife and I have ever stayed at. The room we were given had water leaking from the ceiling from another customer. The room number was 230. We were switched to room 328, which was in worse condition. At first, it was okay but the longer we stayed the more roaches that came out. Looks are very deceiving The trash was always overfilled on the inside of the building. Had to put roach traps and had to spray every day. The floors and couch were covered in spots of reeked urine smell throughout the room. No dishwasher. The front desk staff was rude and unprofessional. We were customers for 40+ days. Harmon and Steve were the worst people to deal with. Steve confirmed me for a reservation that we did not need. We checked out on Tuesday, November 8, 2022. But we were charged for an extra day even though the reservation was until Friday the 11th. She charged us for Wednesday. We deserved all of our money. Now we are missing about $40-50 from our refund. Do not ever stay here pay more to stay somewhere else.

    Tamara Berg
    -
    November 06, 2022

    The Hotel and staff as a whole was nice. My room was always cleaned and bed made daily. Also fresh clean towels daily were nice. However, somehow 2 bags of clothes came up missing from my room.

    Algeretta Ward
    -
    October 07, 2022

    My best friend was coming to town she booked a room here and ask me to go and see how it looks, well I went there really and truly this is one to say looks can be deceiving. walked up trash can over flowing, flower bed no flowers, dirty with trash and cigarette buts all on the ground and door entrance, sidewalk dirty, walked in look in the break area it was blocked off with refrigerators, carpet dirty, furniture is worn out. I didn't get to see a room the lady said they was all booked to come back, I'm really scared to see the room. Me and her were Wyndham people, when we go out of town, it haven't been working for me too. Same issues. Corporate needs to pick someone to go out and look at all of there sites. the sites that's online is very deceiving.

    Just Me Paigey
    -
    October 06, 2022

    Stayed at this location for the convenience of the Addison nightlife area. Didn't want to break the bank on the room, and you won't here. I appreciated the room's studio set up. Living area (tv), bedroom (tv), & the fully stocked kitchen including a full size refrigerator, 2 burner stove, micro, with pans/utensils included. I didnt, but would be an affordable option to stay a week or so and have everything you need included. Check in was less than friendly, clerk was on the phone the entire time dealing with another customer in between checking me in. No matter how busy a place is, manners go a long with me. It is expected. They'll demand a $100 deposit before you get your room key. (Cash or card) Overall the stay was good. 3rd floor, so it was quiet. AC was cold. Water was hot. Upon checkout, to obtain my deposit (and turn in the remote I had to ask for) & room keys, Clerk notified my deposit would appear back on my card in 4-5 business days. That annoyed me. However a man on premises (could of been manager or matinence) reassured me and was happy to help hold the door whilst I wheeled the trolly out to my car. That man deserves a raise. I'll remember his kindness and keep this hotel in mind for latter use. Hope this helped! 🛌 🏨

    Rise Up
    -
    November 24, 2022

    My room was cleaned everyday, pretty good cleaning. Only Paul was nice and helpful the rest of the staff are rude Also-there is no breakfast, its loud, they are still doing maintenance, no gym, and NONE of the amenities that were listed are available at this time

    MainStay Suites Addison-Dallas

    Our Address

    15200 Addison Rd Building A, Addison, TX 75001, USA

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