Homewood Suites by Hilton Dallas/Addison

4451 Belt Line Rd, Addison, TX 75001, USA

About Homewood Suites by Hilton Dallas/Addison

3.6 / 5

from reviews

    Des C
    -
    June 29, 2022

    We love staying here. The location is great, you’re close to ANYTHING you need and more. It’s safe. The staff is wonderful. We are in the process of building a new home so we do the hotel life a lot, this team has been wonderful. We’ve extended stays and they make it simple, we’ve checked in early. The breakfast is your good old convention breakfast: coffee, juice variety, eggs, hash browns, sausage, bacon, bagels, toast & muffins, cereal, fruit. Everything always tastes just fine and they put out plenty of condiments. I believe Hunter is the manager that has helped us a lot’s name and he is wonderful. Room service does a great job, the rooms are always clean. I can see little quirky things that need repair but nothing to make me turn away or question the cleanliness or safety. We really enjoy staying here.

    Alisa Patterson
    -
    May 31, 2022

    Proves that Hilton is a franchise and this is proof of it. Def not luxurious or holds up to the Hilton name. Girl at desk was nice. Room not bad but remnants left by others left behind. Towels stained, bathroom with peeling walls and paint, shower with large crack in it and hot water doesn’t last long. Room definitely shows wear and tear but otherwise would be a nice suite if they actually fixed it up and held to the Hilton name. Laundry/housekeeping on first floor of C2 blaring loud rap music in the hall. I can see having fun at work but it was loud and I was glad I wasn’t on that floor. Back door didn’t shut so it’s not “safe”. Some seedy characters around. Carpet pretty dingy and hallways not clean. Looks like apt complex from outside and is a cool place if they had owners that actually took care of it. Oh and shower sliding door broken and hanging on by a thread. My grandmother ran a hotel for 35 years and would’ve fired everyone for the condition this one is in.

    Da Ri
    -
    August 04, 2022

    Best word to describe the room is....dingy. Floors are sticky, bathroom doors don't shut, sheets are no longer white, remnants of past guests in bathroom, drawers and cabinets and towel hooks are broken, staff walk around barefoot and appear to live on the property. Had a long stay and personally witnessed them provide a room that had issues to open its door to a different guinea pig guest each day, resulting in the guest being locked out of their rooms with their belongings in tow. Not comparable to any Hilton brand hotel I've ever been to. The girl that works at the front desk appears to live on the property and does not embody guest centricity. Oh, and just make sure you have time if you would like to have your room refreshed - there is probably one housekeeper for this property. Save your time and your money! There are plenty of comparable ($) options in the area with much better amenities and guest service. Eventually. I left in seek of a cleaner, more accommodating hotel.

    ChrisKey Johnson
    -
    October 07, 2022

    I thought that this would be a nice place to stay after viewing the pictures online, however I was definitely fooled. There were so many things but I'll just name a few. This was our anniversary weekend so I was definitely disappointed. When we walked into the room,it looked very nice but after staying for 2 days, things started to reveal itself. They only had one set of towels for 1 person,so I decided call the front desk however the phones didn't work. I then had to use my phone and it took several transfers and hang ups to reach the front desk. We waited for the towels for awhile but eventually had to leave for dinner. Upon our return,the towels were at our door on the dirty floor and no, they weren't in a bag. The bathroom shower was very dirty around the bottom and the shower door handle just fell off. I seen a couple of brown bugs flying around,as small as a gnat. The carpet definitely needed shampooing so I only wore socks or shoes. On the last day the toilet water wouldn't fill up/flush, so my husband had to fill the trash can with water and pour it in the toilet for it to flush. Now that's only a few things but enough to let anyone know that looks are deceiving. I will say that upon check in, the man was very nice and the lady was nice at check-out however the young lady that worked the night shift had zero customer service skills & didn't seemed concerned about anything. I did leave a list of complaints at check-out but never heard from the manager as I was advised. I'm a Hilton friends and family member and travel quite a bit, so this was very surprising to have this many issues. I usually don't post reviews however this had to be done. I understand that nothing is perfect but when you're in the business of hospitality & customer service, things should be A+.

    Caelum Friggle
    -
    October 23, 2022

    We had no air conditioning upon arrival, leftover food in the fridge, and the entire room reeked like smoke. Front desk said they would contact maintenance about AC, but no help ever arrived. When we approached front desk again, she said she would just check us out because there was no more rooms. There was no apology or anything… Terrible experience. The bathroom door also locked from the outside??? Therefore you could lock someone in the bathroom, very confusing.

    Homewood Suites by Hilton Dallas/Addison

    Our Address

    4451 Belt Line Rd, Addison, TX 75001, USA

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