9/10/22: We stayed here for the first time to spend the day at Addison. The property was easy to get to and there was plenty of parking. Ashley greeted me at the front desk. She was very friendly and personable. She was able to upgrade our room (Gold Elite). She was very thorough while she explained the benefits of the property, the (paid) breakfast, and best entry points to our room. She made a great first impression! Our room was clean and the common areas looked great. The property was centrally located to the areas we were exploring. We will definitely be back!
I've stayed here three times, and never had issues staying here. The staff was friendly and the room sizes are a nice size. It is in a very good location, and accessibility is important to me when booking a hotel. As a travel agent location, room size, and accessibility are essential to my clients when booking rooms for them. The price for the stay was decent, that's important as well.
Nice rooms and really good food in the lobby. So convenient that they have a Starbucks menu, too! I was confused about the room service because they told me my room would be serviced every day (which I personally don't prefer) but it was only serviced on day 4 of my 5 day stay. Some of my coworkers got service once and others none. Pretty inconsistent, but it'd be great to give guests the choice.
My experience was wonderful, the hotel staff was great! One staff member in particular, Ashley on the evening shift, has excellent customer service skills. I watched her with every person that came in, that her beautiful smile and her bubbly personality never changed! Thank you and it made my stay very enjoyable and I will come again ! D. Davis
Do NOT book here. Justine the supervisor went into the system and changed a payment to add on a parking fee that I had no notice of. When I began to ask Justine for receipts on my stay she told me "to have a nice day" and hung up in my face because she lacked the patience of trying to understand and explain the situation. Currently in the process of getting the transaction disputed since i was hung up on by Justine without a resolution. Very rude, unprofessional, and classless for someone working at a Marriott. This place is unlike any Marriott I've stayed at. I've been here a total of three times and have had a bad experience everytime. Even with being double charged $300 because the front desk being incompetent on doing a 3rd party reservation. The front desk staff needs a new team from the supervisor to the team doing the check in. They literally are there to get a check and nothing more. No hospitality or people skills whatsoever. This place is not worth $100 a night. BTW you have to pay for breakfast even though it says its included on the website.
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