This location has ALWAYS skimped on their meat and toppings, but today was ridiculous. Paid for a $20 bowl, and as usual their rice was hard and undercooked. Everything was cold. My bowl was so empty I could see the bottom of it; it's like they gave me a couple tablespoons of rice and beans. Then the steak was hidden under the guac and I was surprised to find 7 pieces of steak in the bowl. Yes 7, I counted them! You go to any other location and you get a full, heaping bowl that's warm and delicious. Not here. Don't waste your time and money. Definitely not worth the $20.
The worst chipotle ever. I order my food and it is less than half empty there is nothing inside. I didn’t pay 16 dollar for half empty bowl and then you are offering me a refund of $6. Like seriously ? I am hungry and I wamt food and not your $6 understand this. What a disappointment. I can see from other’s comments that they are doing this to almost everyone.
Just left chipotle at preston wood. The absolute worst chipotle I’ve ever been to. 3 people ahead of me and a 25 min wait to go along it because of terrible customer service and a complete lack of management. In addition multiple customers asked for quesadillas and the female staff simply responded we don’t do that we don’t have a button for that. Apparently it’s the only chitpole where you must order online and wait for it to show up on there end even if it means waiting 30 min to an hour if there’s other orders. My food was terribly cooked with poorly cooked chicken and ingredients that I didn’t ask for but were residue in the ones I did ask for from poor food handling. Overall just trash.
I eat here at least once a week because the food is consistently good. I like to order in the app and my food is ready when I arrive. This location is convenient for me and is clean. I’ve had both their vegetarian options and also the chicken and both are equally as good. I usually get a burrito bowl, but sometimes I’ll have a burrito or even the tacos. All of their food options are good.
Ordered online and arrived earlier to pick it up. When they were doing mine, they ran out of chicken. One of the employees went to the back to cut more chicken. The other employee took my order which only had like a few chunks (see the top part of the photo... yeah, that's all the chicken I got - like 5 pieces), ignored waiting for my missing chicken, and finished the rest of the order. Very unhappy with how they rush things and not wait until everything is done.
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